Privacy policy

Privacy Policy

Last updated: June 27, 2026

Ceylan & Co. operates this store and website, including all related information, content, features, tools, products, and services (collectively, the "Services"), to provide you with a personalized shopping experience. The Services are hosted by Shopify, which enables us to provide our Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us.

If there is any conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

What Personal Information Do We Collect or Process?

When we use the term "personal information," we mean information that identifies you or another individual or can reasonably be linked to you. Personal information does not include information that has been anonymized or aggregated so that it can no longer identify you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect and process the following categories of personal information, including inferences derived from such information:

• Contact information, including your name, postal address, billing address, shipping address, telephone number, and email address.

• Financial information, including credit or debit card details, bank account information, payment card information, transaction details, payment method, payment confirmation, and other payment-related information.

• Account information, including your username, password, security questions, account preferences, and settings.

• Transaction information, including products you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your purchase history.

• Communications with us, including information you provide when contacting our customer support or otherwise communicating with us.

• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

• Usage information, including details about how and when you access, browse, and interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, for example when you create an account, place an order, communicate with us, or otherwise provide us with your personal information.

• Automatically through the Services, including through your device, your use of our website or Services, cookies, and similar technologies.

• From our service providers, who collect or process personal information on our behalf when providing services or technologies.

• From our business partners and other third parties.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Providing, Customizing, and Improving the Services

We use your personal information to provide you with our Services. This includes fulfilling our contract with you, processing payments, fulfilling orders, storing your preferences and items of interest, sending account-related notifications, creating and managing your account, arranging shipping, facilitating returns and exchanges, enabling you to submit reviews, and providing you with a personalized shopping experience, including product recommendations based on your purchases and browsing activity.

We may also use your personal information to improve and further develop our Services.

Marketing and Advertising

We use your personal information for marketing and advertising purposes, including sending promotional communications via email, SMS, or postal mail, and displaying advertisements for our products and services on our website and third-party websites. These advertisements may be based on products you have previously viewed, purchased, or added to your shopping cart, as well as your other interactions with our Services.

Security and Fraud Prevention

We use your personal information to verify your identity, provide a secure shopping and payment experience, detect, investigate, prevent, or take action against fraudulent, illegal, malicious, or unauthorized activities, protect public safety, and maintain the security of our Services.

If you create an account, you are responsible for keeping your login credentials confidential. We strongly recommend that you do not share your username, password, or any other access credentials with anyone.

Communicating with You

We use your personal information to provide customer support, respond to your inquiries promptly, maintain our business relationship with you, and provide you with information relating to our Services.

Legal Compliance

We may use your personal information to comply with applicable laws and regulations, respond to lawful requests from courts, law enforcement agencies, or regulatory authorities, investigate or participate in legal proceedings, enforce our Terms and Conditions or other policies, and protect our rights, our Services, and the rights of our customers and third parties.

How We Share Personal Information

Under certain circumstances, we may disclose your personal information to third parties for legitimate business purposes consistent with this Privacy Policy, including:

• To Shopify and other service providers acting on our behalf, including providers of IT services, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping services.

• To our business and marketing partners who provide marketing services and display advertisements to you. For example, we use Shopify to support personalized advertising through third-party services based on your interactions with our website, other merchants, and online activities across multiple websites. These partners process your personal information in accordance with their own privacy policies. Depending on your location, you may have the right to opt out of such data sharing for targeted advertising.

• When you request or authorize us to share your information with third parties, for example to facilitate product delivery or when using social media integrations or third-party login services.

• Within our corporate group or with affiliated companies.

• In connection with a business transaction such as a merger, acquisition, restructuring, or bankruptcy, to comply with legal obligations, respond to lawful requests from authorities, enforce our Terms and Conditions, or protect the rights, property, or safety of our business, customers, or others.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects and processes personal information relating to your access to and use of our Services in order to provide, maintain, and improve the Services.

Information you submit through our website may be shared with Shopify and third-party service providers, some of whom may process your information outside your country of residence, where necessary to provide and improve the Services.

To protect, grow, and improve our business, we also use certain enhanced Shopify features that incorporate data from your interactions with our store, other merchants, and Shopify. In connection with these features, Shopify may process personal information collected from those interactions.

For these processing activities, Shopify acts as the data controller and is responsible for responding to requests relating to your privacy rights concerning such processing.

For more information about how Shopify processes your personal information and the privacy rights available to you, please refer to Shopify's Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties. If you follow a link to a website that is not owned, operated, or controlled by us, you should review that website's privacy policy, security practices, and terms of use.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of any third-party websites or platforms.

Information you choose to share on public or semi-public platforms, including third-party social networking services, may be visible to other users without restriction. The inclusion of links to third-party websites does not imply our endorsement of those websites, their owners, or their operators unless explicitly stated.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from individuals who have not reached the age of majority in their country of residence.

If you are a parent or legal guardian and believe that your child has provided us with personal information, please contact us using the contact details provided below so that we can delete the information where required.

As of the effective date of this Privacy Policy, we do not knowingly "sell" or "share" (as those terms are defined under applicable law) the personal information of individuals under the age of 16.

Security and Retention of Your Information

We take appropriate technical and organizational measures to protect your personal information. However, no method of data transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

We also recommend that you do not send sensitive or confidential information through unsecured communication channels.

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

• Providing and maintaining your account and our Services;

• Processing orders and transactions;

• Complying with legal, tax, accounting, or regulatory obligations;

• Resolving disputes;

• Enforcing our agreements and policies; and

• Protecting our legitimate business interests.

The length of time we retain your personal information depends on the nature of the information, the purpose for which it was collected, and the legal requirements applicable to us.

 

Your Rights and Choices

Depending on your country or region of residence, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may be subject to legal limitations or exceptions.

Right of Access

You may have the right to request access to the personal information we hold about you.

Right to Deletion

You may have the right to request that we delete the personal information we hold about you, subject to applicable legal requirements.

Right to Rectification

You may have the right to request that we correct inaccurate or incomplete personal information relating to you.

Right to Data Portability

You may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format and, where applicable, request that we transfer it to another service provider.

Right to Opt Out of Targeted Advertising and Data Sharing

Depending on your location, you may have the right to object to or opt out of the sale or sharing of your personal information, as well as the processing of your personal information for targeted advertising purposes under applicable privacy laws.

If you visit our website with the Global Privacy Control (GPC) signal enabled, we will, where required by applicable law, treat this as a request to opt out of the sale or sharing of your personal information for the browser and device used to access our website. Where we are able to associate the browser or device with your Shopify account, we will also apply your opt-out request to your account.

Apart from the Global Privacy Control signal, we do not currently recognize or respond to other "Do Not Track" browser signals.

Marketing Communications

We may send you promotional emails regarding our products or services. You may unsubscribe from these communications at any time by clicking the unsubscribe link included in our emails.

Even if you opt out of marketing communications, we may still send you non-promotional emails relating to your account, orders, purchases, or customer service inquiries.

Additional Rights for Residents of the United Kingdom and the European Economic Area (EEA)

If you reside in the United Kingdom or the European Economic Area, you may also have the following rights, subject to applicable law:

• Right to Object – You may object to the processing of your personal information in certain circumstances.

• Right to Restrict Processing – You may request that we temporarily or permanently restrict the processing of your personal information.

• Right to Withdraw Consent – Where we process your personal information based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

You may exercise your rights where available through our Services or by contacting us using the contact details provided below.

For more information about how Shopify processes your personal information and the rights available to you, please refer to Shopify's Privacy Policy and Privacy Portal.

We will not discriminate against you for exercising any of your privacy rights.

Where required or permitted by law, we may need to verify your identity before responding to your request. You may also authorize another person to submit a request on your behalf. In such cases, we may require proof of authorization and/or verification of your identity before processing the request.

We will respond to your request within the timeframes required under applicable law.

Complaints

If you have any questions, concerns, or complaints regarding how we process your personal information, please contact us using the contact details provided below.

If you are not satisfied with our response, you may have the right, depending on your place of residence, to appeal our decision or lodge a complaint with your local data protection authority.

Residents of the European Economic Area may also submit complaints to the competent supervisory authority responsible for data protection in their country.

 

International Data Transfers

Your personal information may be transferred to, stored, and processed in countries other than the country in which you reside.

Where we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we rely on legally recognized transfer mechanisms, including the European Commission's Standard Contractual Clauses or equivalent safeguards approved by the relevant UK authority, unless the transfer is made to a country that has been officially recognized as providing an adequate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, operational requirements, legal obligations, or regulatory developments.

Any updates will be posted on this page, and the "Last Updated" date at the top of this Privacy Policy will be revised accordingly. Where required by applicable law, we will also provide appropriate notice of any material changes.

Contact

If you have any questions about this Privacy Policy, our privacy practices, or if you wish to exercise any of your legal rights regarding your personal information, please contact us at:

Ceylan & Co.

Email: ceylanandcompany@gmail.com

We are the data controller responsible for the processing of your personal information in accordance with applicable data protection laws.